1. INTRODUCTION

ExploreWithMaria, operated by Altamira Ventures LLC, respects your privacy and is fully committed to protecting all personal information collected from clients, website visitors, and business partners.

This Privacy Policy explains:
– What information we collect
– How we use your information
– Who we share your information with
– How we protect your information
– Your rights regarding your data
– How to contact us with privacy concerns

By using our website or booking services with ExploreWithMaria, you agree to the practices outlined in this Privacy Policy.

2. WHAT INFORMATION WE COLLECT

Information You Provide Directly:

A. Booking and Contact Information:

– Full name and title (Mr./Ms./Dr.)
– Email address
– Phone number(s) (home, mobile, WhatsApp)
– Mailing address
– Country of residence

B. Travel and Personal Details:

– Passport number and expiration date
– Date of birth
– Nationality
– Visa information
– Emergency contact name and phone number
– Dietary restrictions and food allergies
– Health conditions or mobility limitations relevant to activities
– Accessibility requirements
– Travel preferences and interests

C. Payment Information:

– Credit card number (processed securely through Stripe; we do not store full card details)
– Billing address
– Payment history
– Invoices and receipts

D. Communication:

– Messages you send via email, phone, or WhatsApp
– Inquiry details and booking preferences
– Support requests and complaints

E. Feedback:

– Reviews and testimonials
– Photos and videos you authorize for sharing
– Ratings and comments about services

Information Collected Automatically:

F. Website Usage Information:

– IP address and device information
– Browser type and version
– Pages visited and time spent on each page
– Referring website or search query
– Clicks and interactions on our website
– Information collected through cookies and analytics tools

G. Location Information:

– General location data (city/country level)
– Not precise GPS tracking without permission

H. Communication Preferences:

– Email subscription status
– Communication preferences and opt-out choices
– Device identifiers for push notifications (if enabled)

How We Collect Information:

– Directly from you via booking forms, phone calls, email
– Automatically through website analytics and cookies
– From service partners (hotels, activity providers) with your permission
– From payment processors (Stripe) for transaction purposes

 3. HOW WE USE YOUR INFORMATION

Primary Purposes:

A. Processing Bookings and Reservations:

– Confirming your booking and creating your reservation contract
– Processing payments and issuing invoices
– Communicating confirmation details and itinerary information
– Coordinating with suppliers (hotels, activity providers, guides)

B. Providing Travel Services:

– Organizing accommodations, transportation, activities, and guides
– Managing check-ins and check-outs
– Handling travel logistics before, during, and after your trip
– Responding to requests and inquiries during your travel

C. Communication:

– Sending booking confirmations and updates
– Providing customer support via email, phone, or WhatsApp
– Updating you about changes to your itinerary
– Sending pre-trip information and travel guides
– Following up after your trip

D. Safety and Security:

– Ensuring the safety of travelers and staff
– Verifying identity for security purposes
– Protecting against fraud or unauthorized access
– Complying with legal requirements and emergency situations

E. Marketing and Newsletters (Opt-In):

– Sending promotional offers and special deals (only if you opt-in)
– Sharing travel inspiration and destination guides
– Inviting feedback and reviews
– Announcing new services or destinations

F. Improving Services:

– Analyzing customer feedback to improve offerings
– Using aggregated, anonymized data to identify trends
– Enhancing website functionality and user experience
– Training staff to provide better service

G. Legal and Compliance:

– Complying with tax and regulatory requirements
– Responding to legal requests or government inquiries
– Enforcing our Terms & Conditions
– Protecting our legal rights

4. WHO WE SHARE YOUR INFORMATION WITH

We ONLY share your information with trusted partners necessary to deliver your travel services:

A. Service Providers (Hotels, Activity Operators, Transportation):

– Hotel names, arrival/departure dates, room preferences, special requests
– Passenger names, ages, contact information
– Activity preferences and any relevant health information
– Driver and guide contact information
– Passport information (for hotel registration)
– Dietary restrictions and allergies (for meal planning)

B. Payment Processors:

– Stripe (secure payment processing)
– Your card details are processed securely; we do not store full card numbers

C. Communication Service Providers:

– Email service providers
– SMS/WhatsApp services for notifications
– Customer support platforms

D. Legal and Government Authorities:

– Tax authorities and government agencies (as required by law)
– Law enforcement (if legally required)
– Immigration authorities (if legally required)

E. Business Partners:

– Affiliates or resellers with your consent
– Tour operators or travel agencies (if applicable)

We DO NOT:

– Sell or rent your personal data to third parties
– Share information for unrelated marketing purposes (except those who opt-in)
– Use your data for targeted advertising without your consent
– Share information with unnecessary business partners

Data Sharing Agreements:

All partners who receive your information are contractually required to:
– Handle data securely and confidentially
– Use data exclusively for service delivery purposes
– Comply with applicable data protection laws
– Notify us of any data breaches
– Delete data when no longer needed

5. HOW WE PROTECT YOUR INFORMATION

Security Measures:

A. Technical Protections:

– Secure Socket Layer (SSL) encryption on the website
– Secure payment processing through Stripe (PCI DSS compliant)
– Secure email communication
– Regular security audits and updates
– Firewall protection against unauthorized access

B. Access Controls:

– Limited employee access to personal data
– Staff trained on data privacy and security
– Authentication requirements for accessing customer information
– Regular review of access permissions

C. Data Storage:

– Secure cloud storage with encryption at rest
– Secure local servers with backup systems
– Off-site data backups for disaster recovery
– Secure deletion of data when no longer needed

D. Breach Protocol:

– Immediate notification to affected individuals if a breach occurs
– Investigation of any security incidents
– Cooperation with law enforcement if required
– Documentation of all security incidents

Important Note:

While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute protection against all cyber threats. Users accept this inherent risk when providing personal information online.

6. DATA RETENTION

How Long We Keep Your Information:

| Type of Information | Retention Period | Reason |

| Booking and payment records | 7 years | Tax, legal, and audit requirements |
| Travel documents (passports, visas) | Until 2 years after trip | Emergency contact, records |
| Payment card information | Deleted after transaction | PCI DSS compliance, security |
| Email communications | 3 years | Customer service records |
| Marketing/newsletter subscription | Until opt-out | Compliance with preferences |
| Website analytics | 12-24 months | Site improvement analysis |
| Support tickets | 3 years | Service improvement |
| Refund and dispute records | 7 years | Financial and legal records |

Automatic Deletion:

– Data is automatically deleted according to the retention schedule above
– You may request earlier deletion (see Your Rights section)
– Some data may be retained longer if legally required

7. YOUR PRIVACY RIGHTS

As a user or client, you have the following rights regarding your personal data:

A. Right to Access:

You have the right to request a copy of all personal information we hold about you. To request access:
– Email: contact@explorewithmaria.com
– Subject line: “Request for Data Access”
– Include your full name and booking reference

We will provide your information within 14 days.

B. Right to Correction:

You have the right to correct inaccurate or incomplete information. To request correction:
– Contact us with the incorrect information and the correct version
– Provide documentation if requested
– We will update records within 5 business days

C. Right to Deletion:

You have the right to request deletion of your personal data, except:
– Information required by law (tax records, legal documents)
– Information needed to complete your current booking
– Information related to past transactions or disputes

To request deletion:

– Email: contact@explorewithmaria.com
– Subject line: “Request for Data Deletion”
– Specify which information to delete
– We will confirm deletion within 14 days

D. Right to Opt-Out of Marketing:

– You can unsubscribe from promotional emails at any time
– Click “Unsubscribe” at the bottom of any marketing email
– Or email: contact@explorewithmaria.com with subject “Unsubscribe from Marketing”

E. Right to Complaint:

If you have privacy concerns or believe we have violated your privacy rights, you have the right to file a complaint with:
– Altamira Ventures LLC Privacy Officer: contact@explorewithmaria.com
– Your state’s Attorney General or privacy authority
– The FTC (Federal Trade Commission) at www.ftc.gov

8. COOKIES AND TRACKING TECHNOLOGIES

What Are Cookies?

Cookies are small files stored on your device that remember information about your visit. We use cookies to:
– Remember your preferences
– Track website analytics
– Provide a better user experience
– Serve relevant content

Types of Cookies We Use:

A. Essential Cookies:

– Required for website functionality
– Cannot be disabled
– Enable secure browsing and bookings

B. Analytics Cookies:

– Track page visits and user behavior
– Help us improve website performance
– Provided by Google Analytics

C. Marketing Cookies:

– Remember your interests
– Personalize promotional content
– Serve relevant advertisements

Disabling Cookies:

You can disable cookies through your browser settings:
– Google Chrome, Firefox, Safari, Edge: Settings > Privacy > Cookies
– Note: Disabling cookies may affect website functionality

Third-Party Cookies:

– Google Analytics: www.google.com/analytics
– Stripe: www.stripe.com/privacy
– Social media trackers (if enabled)

You can opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout

9. INTERNATIONAL DATA TRANSFERS

Data Location:

– Your information may be stored in the United States (where the company is based) and Morocco (where services are provided)
– Your information may be accessed and processed by staff in the United States and Morocco
– Data transfers between countries follow secure protocols

Legal Basis:

– Necessary for contractual obligations (your booking)
– Necessary for business operations
– Your explicit consent
– Legitimate business interests

Your Consent:

By booking with ExploreWithMaria, you consent to your information being transferred to and processed in the United States and Morocco.

10. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have additional rights under California law:

Right to Know:

You can request what personal information we collect, use, and share.

Right to Delete:

You can request deletion of information we have collected (with exceptions for legally required records).

Right to Opt-Out:

You can opt-out of the sale or sharing of your personal information.

Right to Non-Discrimination:

We will not discriminate against you for exercising your privacy rights.

To Submit a Request:

– Email: contact@explorewithmaria.com
– Subject: “California Privacy Rights Request”
– Include your full name, email, and specific request
– We will respond within 45 days

11. CHILDREN’S PRIVACY

We do not knowingly collect personal information from children under 13 without parental consent.

If You Are Under 18:

– A parent or guardian must consent to your booking
– Parents can request access, correction, or deletion of a child’s information
– Contact us at contact@explorewithmaria.com for child privacy concerns

If We Learn We Have Collected Information from a Child:

– We will delete it immediately
– We will notify the parent or guardian

12. THIRD-PARTY LINKS AND SERVICES

Our website may include links to third-party websites and services (social media, payment processors, review sites). This Privacy Policy applies only to ExploreWithMaria‘s website and services. We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before providing information.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Changes will be effective upon posting to the website.

– Material changes will be announced via email notification
– Continued use of our services implies acceptance of updated policies
– Your continued use of the website after updates is consent to the modified policy

Current Version: November 2025

14. CONTACTING US ABOUT PRIVACY

Privacy Officer:

Altamira Ventures LLC Privacy Officer

Email: contact@explorewithmaria.com 

Phone:
– U.S.: +1 (251) 910-3390
– Morocco: +212 703 061 443

Mailing Address:
1209 Mountain Road Pl NE STE R
Albuquerque, NM 87110
USA

Business Hours (Morocco Time, GMT+1):
– Monday – Friday: 9:00 AM – 7:00 PM
– Saturday: 10:00 AM – 5:00 PM
– Sunday: Closed (emergency support available for travelers)

Response Time:
– Privacy inquiries: 14 business days
– Data access requests: 14 business days
– Data deletion requests: 14 business days
– General inquiries: 24 business hours

15. ENTIRE PRIVACY POLICY

This Privacy Policy, together with our Terms & Conditions and Cancellation & Refund Policy, constitutes the entire agreement regarding privacy and data protection. All clients and website visitors agree to this policy upon booking or website use.

By using ExploreWithMaria, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Questions about privacy or data protection? Contact us at contact@explorewithmaria.com or call +1 (251) 910-3390.