Got questions about booking with ExploreWithMaria? You’ve come to the right place. Below are answers to the most common questions from prospective and current travelers.
1. Contact Us: Email contact@explorewithmaria.com or call +1 (251) 910-3390 with your travel interests and dates
2. Consultation Call: We schedule a free consultation call to discuss your:
– Travel dates and duration
– Budget and preferences
– Interests and activities
– Physical capabilities
– Special requirements or requests
3. Customized Proposal: We create a detailed proposal including:
– Daily itinerary with times and locations
– Specific hotels and activities selected
– Total cost with breakdown
– Payment schedule
– Cancellation and refund policy
– Safety requirements and liability information
4. Review & Approval: You review the proposal and provide feedback. We refine until it matches your vision.
5. Booking Contract: Once approved, you sign the booking contract and make the 35% deposit to confirm reservations
6. Pre-Trip Preparation: We handle all supplier confirmations and provide you with pre-trip information
7. Travel & Support: You arrive in Morocco and enjoy your custom itinerary. We provide 24/7 support.
Timeline: From initial contact to confirmed booking typically takes 5-7 business days
We don’t offer pre-packaged tours—every trip is customized to your specific interests. However, popular trip types include:
– Mountain trekking and hiking
– Sahara desert exploration
– ATV and off-road adventures
– Water sports and diving
– City discovery tours
– Cooking classes and culinary experiences
– Pottery workshops and traditional crafts
– Visits to local communities and artisan centers
– Spa and wellness retreats
– Boutique hotel stays
– Private dining experiences
– Scenic drives and photo opportunities
– Combination of adventure, culture, and relaxation
– Mix of activities tailored to your interests
– Variety of settings (desert, mountains, coast, cities)
– Family vacations
– Friends’ adventures
– Corporate retreats
– Special occasion celebrations
– Honeymoons and romance
– Photography expeditions
– Educational or research trips
– Health and wellness journeys
Absolutely! That’s exactly what we do. Tell us what interests you, and we’ll design a trip around it.
– Ideal: 8-12 weeks before your desired travel date
– Minimum: 4 weeks before travel
– Last-minute (if available): 2-3 weeks, but limited availability
– Better selection of hotels and activities
– More flexibility to customize
– Time for thorough planning and communication
– Opportunity for any visa applications
– Better availability during peak seasons
Sometimes, yes—depending on availability. Contact us ASAP if you’re interested in short-notice travel. We’ll do our best to accommodate you.
– More than 30 days before departure: Free modifications (subject to supplier availability)
– Less than 30 days before departure: Modification requests subject to availability and any change fees
– During your trip: Contact us immediately if you want to adjust your schedule
– Email: contact@explorewithmaria.com
– Phone: +1 (251) 910-3390 (U.S.) or +212 703 061 443 (Morocco)
– For urgent changes during trip: Call +212 703 061 443 (24/7)
Note: Not all requests can be accommodated, especially very close to your travel date or during peak seasons.
– Trip duration: (3 days to 3+ weeks)
– Services included: (accommodation level, activities, meals, guides)
– Group size: (private vs. group experiences)
– Season: (peak vs. off-season)
– Activity level: (adventure vs. relaxation)
– Special requests: (luxury accommodations, private guides, etc.)
– Budget weekend trip (3 days, 2 people): $800-$1,500 per person
– Standard week-long trip (7 days, 2 people): $1,500-$3,500 per person
– Luxury adventure trip (10 days, 2 people): $3,000-$8,000+ per person
– Custom high-end experiences: $10,000+
Schedule a consultation call to discuss your specific needs, dates, and budget. We’ll provide a detailed, customized proposal.
We accept the following payment methods:
– Credit cards (Visa, Mastercard, American Express, Discover)
– Debit cards
– Digital wallets (Apple Pay, Google Pay)
– Bank transfer (wire transfer to U.S. or Morocco)
– PayPal
“ALTAMIRA VENTURES LLC” on your credit card or bank statement
Deposit: 35% of your total trip cost is required to confirm your booking
– Secures your reservations with hotels, activity providers, and transportation
– Demonstrates commitment to your booking
– Allows us to lock in rates and availability
– Covers initial planning and coordination costs
– Due upon booking confirmation
– Can be paid by credit card, debit card, or bank transfer
– Invoiced separately from your booking contract
– Your reservations are locked in
– You receive confirmation email with booking details
– Pre-trip communication and planning begins
Payment schedules are customized per booking, but typically:
| Payment | Percentage | Timing | Amount (Example: $10,000 trip) |
| Deposit | 35% | Upon booking | $3,500 |
| Second Payment | 30-35% | 30 days before departure | $3,000-$3,500 |
| Final Payment | 30% | 14 days before departure | $3,000 |
Your specific payment schedule will be detailed in your booking contract.
Payment dates can be adjusted based on your preferences. Discuss this with us during your consultation.
– Accommodations (hotel stays as specified)
– Breakfast (usually included with hotels)
– Private or group transportation
– Activities and excursions listed in itinerary
– Licensed guides for activities
– Some meals (depending on your itinerary)
– Booking coordination and support
– International airfare
– Travel insurance
– Visa fees
– Personal meals not specified in itinerary
– Alcoholic beverages (unless included)
– Tips and gratuities
– Shopping and personal expenses
– Souvenirs and gifts
Your invoice will clearly specify what is and isn’t included.
No. Once we send you a quote and you approve it, the price is locked in. The only exceptions are:
– You request modifications to your itinerary (additional activities, upgraded accommodations, etc.)
– Exchange rates significantly impact international payments (rare)
– Changes are made extremely close to travel dates and suppliers have price adjustments
– Clearly communicated to you
– Documented in writing
– Approved by you before payment
ExploreWithMaria offers refunds based on how far in advance you cancel:
| Cancellation Timeframe | Refund |
| More than 90 days before arrival | 70% refund |
| 60-90 days before arrival | 30% refund |
| Less than 60 days before arrival | No refund |
Important: All refunds are minus non-refundable items (administrative fees, prepaid supplier costs).
See: Cancellation & Refund Policy page for complete details
1. Send an email to contact@explorewithmaria.com with subject “Cancellation Request”
2. Include your full name, booking reference, and original travel dates
3. You will receive confirmation within 24 hours
4. Refund calculation will be sent within 5 business days
Important: Cancellations must be in writing (email). Verbal cancellations are not valid.
Rescheduling Benefits:
– Keep your payments instead of receiving a refund
– Avoid cancellation penalties
– Transfer your booking to a new date
Rescheduling Policy:
– More than 60 days before original departure: Free rescheduling (subject to availability)
– Less than 60 days before: Subject to change fees if costs differ
– New dates must be available with all suppliers
To reschedule:
Contact us ASAP: contact@explorewithmaria.com or call +1 (251) 910-3390
Yes, the following are always non-refundable:
– 10% Administrative Fee (non-refundable regardless of when you cancel)
– Prepaid Supplier Costs (hotels, activities, guides already paid and locked in)
– Government Fees (visa fees, park entrance fees, etc.)
– Services Already Completed or Delivered
These represent actual costs incurred or committed by the Agency and cannot be recovered.
– Subject to the standard refund policy
– If within 60 days: typically no refund
– Exception: If you have travel insurance, it may cover illness-related cancellation
– Contact us immediately
– Provide medical documentation (doctor’s note)
– Discuss options (rescheduling, travel credit, insurance claim)
– We’ll work with you on a case-by-case basis
Natural disasters, pandemics, wars, government travel bans, etc.
– We’ll propose alternative dates or modified itineraries
– If you accept the modification: Your trip continues with no extra charges
– If you don’t accept: You get a full refund or travel credit
Strongly recommended—it covers force majeure-related cancellations
See: Cancellation & Refund Policy and Force Majeure section for details
Available activities include:
– ATV and off-road adventures
– Mountain trekking and hiking
– Hot air balloon flights
– Desert exploration and camel trekking
– Horseback riding
– Scuba diving and water sports
– Moroccan cooking classes
– Pottery workshops
– City discovery tours
– Visits to local artisan communities
– Museum tours and historical sites
– Spa and wellness experiences
– Scenic drives
– Photography opportunities
– Sunset viewings
We can arrange activities beyond this list based on your interests. Let us know what you’d like to experience!
Most activities are suitable for participants in generally good health. However, some have restrictions:
– ATV Rides: Requires strength and balance; not suitable if pregnant or with back injuries
– Mountain Trekking: Requires good cardiovascular fitness; not for those with heart conditions
– Horseback/Camel Riding: Not suitable if pregnant or with severe back/joint issues
– Scuba Diving: Requires swimming ability and may require medical certification
– Hot Air Balloon: Not suitable if pregnant or with heart conditions; uncomfortable if afraid of heights
1. Honestly assess your physical condition
2. Disclose any health conditions or limitations
3. Tell us during your consultation call
4. We’ll help determine which activities suit you
Important: We reserve the right to deny participation if safety requirements aren’t met.
We STRONGLY RECOMMEND travel insurance. While not required, it’s highly advisable.
– Trip cancellation (if you need to cancel)
– Medical emergencies and evacuation
– Lost baggage and personal belongings
– Travel delays
– Emergency dental/vision care
– The Agency does not provide insurance
– You’re responsible for obtaining your own
– Various policies available from insurance companies
You may be able to claim cancellation costs through insurance instead of using the Agency’s refund policy.
– All activity providers are licensed and vetted
– Guides are experienced and trained
– Safety equipment is well-maintained
– Safety briefings before all activities
– Clients must follow all safety instructions
– 24/7 emergency support while in-country
– Clear communication about activity risks
– Honestly assess your physical condition
– Disclose health conditions
– Follow guide instructions
– Participate at your own risk (inherent activity risks)
– Must be valid for at least 6 months beyond your return date
– Must have blank pages for stamps
– Check expiration date now!
– U.S. citizens: No visa required for stays up to 90 days
– Check your specific country requirements
– Start visa applications early if needed
– Recommended, not required
– Protects against cancellations and emergencies
– Check current health requirements for Morocco
– Consult your doctor before travel
– If you plan to rent a car or drive
You are responsible for ensuring all documents are valid and current. The Agency is not responsible for denied entry due to invalid documents.
See: Privacy Policy page for complete details
– We collect data necessary for bookings and travel
– Data is shared only with suppliers needed for your trip
– Your data is protected securely
– We don’t sell your data to third parties
– You have rights to access, correct, or delete your data
See: Terms & Conditions page for complete details
– Services are customized per your needs
– Payment terms and deposit requirements
– Cancellation policies and refunds
– Safety disclaimers and liability limitations
– Your responsibilities as a client
– Detailed pre-trip information package (packing lists, itinerary details, cultural info)
– Email reminders and final confirmations
– Answers to any last-minute questions
– 24/7 emergency contact number
– Real-time assistance if your plans change
– Problem-solving if issues arise
– On-ground local support
– Phone:(US): +1 (251) 910-3390 / (Morocco): +212 703 061 443
– Email: explorewithmaria1@gmail.com
– WhatsApp: [Available upon request]
– In Morocco: Call +212 703 061 443 (24/7)
– Anytime: WhatsApp or email
– Offering alternative solutions
– Arranging alternative services if needed
– Providing support and assistance
– We’ll document the issue
– We’ll work toward resolution
– We’ll communicate regularly
– Monday – Friday: 9:00 AM – 7:00 PM
– Saturday: 10:00 AM – 5:00 PM
– Sunday: Closed
If you’re traveling in Morocco and have an emergency:
– Call +212 703 061 443
– Available any time, day or night
– Email: Within 24 business hours
– Phone: Within 12 business hours (during business hours)
– Emergency: Within 1 hour, 24/7 for in-country travelers
We want you to be satisfied!
1. Contact us within 7 days of trip completion
2. Describe the issue in writing
3. Include dates, specific incidents, and supporting details
4. Propose your requested resolution
We’ll review and respond within 10 business days with a solution or explanation.
Contact: contact@explorewithmaria.com with subject “Trip Complaint”
Absolutely! We’d love to hear about your experience.
– Email: contact@explorewithmaria.com
– Social media: [@explorewithmaria on Instagram, etc.]
– Review sites: [Google, Trustpilot, etc.—details coming soon]
– Share photos with us (with permission, we may share on our website)
– Tell friends and family about your experience
– Recommend us to other travelers!
Yes!
– Feedback survey (2-3 days after return)
– Follow-up email checking how your trip was
– Thank you message with special offers for future bookings
– Availability for any questions about your experience
– Email: contact@explorewithmaria.com
– Phone: +1 (251) 910-3390 (U.S.) or +212 703 061 443 (Morocco)
– WhatsApp: [Available upon request]
– Monday – Friday: 9:00 AM – 7:00 PM
– Saturday: 10:00 AM – 5:00 PM
– Sunday: Closed
24/7 Emergency Support: +212 703 061 443
We’re here to help! Don’t hesitate to reach out with any questions. We look forward to creating an unforgettable Moroccan experience for you!
⚠️ PRICING DISCLAIMER
All trip prices are customized based on: travel season, group size, activity type
(private vs. shared), service level, availability, and specific services selected.
Prices shown are examples only. Your actual cost will be determined during your
consultation call. Contact us for a personalized quote.
Your trusted partner for unique experiences in Morocco. Reliable and personalized transfers, unforgettable activities, and tailor-made excursions to discover the beauty of the kingdom. Your journey, our passion.
© 2025 Altamira Ventures LLC dba ExploreWithMaria. All Rights Reserved.
